Tacchi products’ return and exchange procedures are carried out according to the conditions below, depending on the country where the order is delivered.

Orders Within Türkiye

14-Day Return and Exchange Right

For online orders delivered within Türkiye, you may request a return or exchange within 14 days from the date the product is delivered.

The return or exchange request must be communicated to us within this period.

Return and Exchange Conditions

The product to be returned or exchanged must be in a condition suitable for resale.

Shoes should only be tried on for size and fit purposes, in the same manner as they would be tried on in a store, on a clean and appropriate surface.

Products should be returned:

• without having been worn outdoors,
• without any signs of wear or abrasion on the soles,
• clean,
• undamaged,
• free from perfume, cream, make-up, or similar marks,
• with stones, pearls, tulle, lace, buckles, and other accessories undamaged,
• and, where possible, together with the original box, packaging, and accessories.

Any decrease in the value of the product resulting from use beyond what is necessary to determine its nature, characteristics, and suitability may be assessed in accordance with applicable legislation.

Exchanges

You may send the product back to us within 14 days from the delivery date via Yurtiçi Kargo using the code “113 874 4265”.

For orders within Türkiye, you may request an exchange within 14 days.

Exchange requests are subject to product availability and production status.

When sending the product, it is sufficient to place a short note inside the box stating which product, size, or color you would like to exchange it for.

If there is a price difference between the returned product and the replacement product, the difference will be calculated separately.

Return Shipping Fees Within Türkiye

You may send the product back to us within 14 days from the delivery date via Yurtiçi Kargo using the code “113 874 4265”.

Return shipping costs are borne by the customer. When the refund is processed, our contracted shipping fee will be deducted from the refundable amount.

Returns are not accepted for end-of-season discounted products.

Products that are not in a condition suitable for resale will not be accepted for return.

International Orders

14-Day Return Right

For orders delivered outside Türkiye, you may return the product within 14 days from the date of delivery.

Direct exchanges are not available for international orders.

If you would like a different size, color, or model, you may return the existing product and place a separate new order for the preferred item.

International Return Conditions

The returned product must be in a condition suitable for resale.

The product must be:

• unused,
• not worn outdoors,
• free from signs of wear on the soles,
• clean and undamaged,
• free from deformation or damage to embellishments and accessories,
• and, where possible, returned together with its original box and accessories.

We recommend trying the shoes on only for size and fit purposes and only on a clean surface.

International Return Shipping and Customs Costs

For international returns, except where otherwise required by applicable mandatory consumer protection laws, the customer is responsible for:

• return shipping costs,
• transportation expenses related to the return shipment,
• customs clearance fees,
• import or export duties,
• taxes,
• handling or processing fees charged by the carrier,
• and any similar additional costs.

Any original shipping charges paid when the order was sent to the customer are also non-refundable, except where reimbursement is required by mandatory laws applicable in the country of delivery.

Tacchi is not responsible for customs charges, storage fees, return-to-sender costs, or similar expenses incurred where a return shipment is sent to Tacchi without the relevant customs charges having been paid.

Responsibility for International Return Shipments

We strongly recommend using a trackable shipping service for all international returns.

Except where otherwise required by applicable mandatory law, Tacchi does not accept responsibility where the return shipment, due to circumstances arising from the customer or the selected carrier:

• is lost,
• is delayed,
• is sent to the wrong address,
• is held at customs,
• is rejected or returned by customs,
• or cannot be delivered to Tacchi.

The customer must retain the tracking number and shipping receipt for the return shipment until the return process has been completed.

14-Day Period

The return must be sent to Tacchi within 14 days of the date the product is received.

Custom-Made and Personalized Orders

For products prepared outside our standard product options at the customer’s specific request, including:

• custom measurements,
• custom sizes,
• custom colors,
• non-standard heel heights,
• personalized designs,
• personalized embellishments,
• or other similar customizations,

returns and exchanges may not be accepted to the extent permitted by applicable law.

Return Inspection and Refunds

Once the returned product has been received by us, the condition of the product and the relevant order information will be reviewed. Under normal circumstances, the return inspection process is completed within 2–5 business days.

If the return is approved, the refund will be issued to the original payment method used for the order.

Depending on the processing times of your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

For returns made under the right of withdrawal applicable in Türkiye, refunds are processed in accordance with the time limits and conditions set out under applicable consumer protection legislation.

For international returns, original shipping charges, return shipping costs, customs duties, taxes, fees, and other transportation-related expenses are not included in the refundable amount unless otherwise required by mandatory laws applicable in the country of delivery.